Privacy Policy
The Afrishore group of companies, Consisting of Afrishore LLC (United States), Afrishorebpo LTD (United Kingdom) and Afrishore BPO SA LTD (South Africa) (“We”) respect and are committed to protecting and respecting your privacy wherever we or our customers do business.
We are committed to complying with the applicable data privacy and security requirements in the countries in which we and our customers operate. Because of the differences among these jurisdictions, we have adopted a policy which has a set of core values, policies and procedures intended to achieve compliance.
This policy sets out the basis on which any personal data we collect or is provided to us will be processed by us or our subcontractors. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
INFORMATION WE MAY COLLECT ON YOU
We are responsible to our customers for any information which is collected by our subcontractors.
We and our subcontractors may collect and process the data we receive from you, our customers, and data received from data providers, in accordance with these terms.
We obtain personal data from several different sources including online survey through 3rd parties where we may use consent or legitimate interest as our legal basis. The information we and our subcontractors receive may include your name, address, e-mail address and phone number, financial and credit and other information which is pertinent to the product or service of our customers.
We and our subcontractors will receive information about you from our or their interaction with you. This may be combined with information you give to us or our subcontractors or our customers, and information we and they collect about you. This information may be used and the combined information used for the purposes set out above (depending on the types of information received).
USES MADE OF THE INFORMATION
We undertake to process your personal information fairly and lawfully. Information held about you will be used in the following ways:
- to carry out our obligations arising from any contracts entered into between you and our customers and to provide you with the information, products and services that you request from them.
- to provide you with information about other goods and services they may offer or which they feel may interest you.
- to provide and receive your details to and from our subcontractors.
- to provide you or permit our customers or selected third parties to provide you with information about goods or services we or they feel may be of interest to you.
YOUR PERSONAL INFORMATION SHALL NOT BE FURTHER PROCESSED IN ANY MANNER INCOMPATIBLE WITH THE PURPOSES FOR WHICH WE HAVE OBTAINED IT.
DISCLOSURE OF YOUR INFORMATION
We may share your information with selected third parties including business partners, suppliers, customers, and our subcontractors for the performance of any contract we enter into with them or you. We will ensure that there is sound contractual basis for sharing any of your personal data and that appropriate security safeguards are in place to adequately protect your data.
We may share your personal information with any member of our group including our holding and subsidiary companies.
We may also disclose your personal information to third parties if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, or if our group companies or substantially all their assets are acquired by a third party, in which case personal data will be one of the transferred assets.
We may also share your personal data where we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or comply with the terms and conditions of agreements which we have entered into; or to protect the rights, property, or safety of the CCI group of companies, our customers, subcontractors or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE & TRANSFER YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored in the South Africa, it may also be processed by our customers including in Australia, New Zealand, the UK and the USA as well as South Africa. You consent to this transfer, storing or processing. We follow the 6 essential data protection methods as reasonable and necessary steps taken in order to secure your data. These 6 methods are:
- Risk Assessments
- Backups
- Encryption
- Pseudonymisation
- Access Control
- Destruction
YOUR RIGHTS
We will provide access to personal information upon request by you, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person’s privacy).
Access: When you make a request to access personal information, we will require you to provide some form of identification (such as an identity card or passport) so we can verify that you are the person to whom the information relates. In some cases, we may also request an administrative fee to cover the cost of access.
Objection: You have the right to ask us not to process your personal data for marketing purposes.
Portability: To the extent required by the GDPR, where we are processing your personal information (that you have provided to us) either (i) by relying on your consent or (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract, and in either case we are processing using automated means (i.e. with no human involvement), you may ask us to provide the personal information to you – or another service provider – in a machine-readable format
Process restriction: You have the right to ask for processing of your personal information to be restricted in some circumstances such as if there is disagreement about its accuracy or legitimate usage – for example, you might tell us that you think we hold some information about you that is inaccurate. Whilst we take steps to check this and ensure it is accurate, you have the right to ask us not to use your personal information.
Withdrawal: You have the right to withdraw your consent at any time.
Rectification: If you believe that information, we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.
Erasure: If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal or other legitimate reasons).
Complaint: You have the right to lodge a complaint with a supervisory authority in accordance with local Laws or jurisdiction the information falls into.
With respect to GDPR – Article 13, paragraph 2 (d), GDPR, and Article 14, paragraph 2 (e), GDPR. – If we are unable to deal with your complaint in a satisfactory manner, you have the right to complain to a relevant supervisory authority such as:
The information Commission Office; Wycliffe House, Water Lane Wilmslow, SK9 5AF or call: 0303 123 1113 or online at: www.ico.org.uk/concerns/
Afrishorebpo Ltd we are registered with the Information Commissioner’s Office Reference ZB375389
CHANGES TO OUR PRIVACY POLICY
We reserve the right to change our Privacy Policy at any time. Any changes we may make to our Privacy Policy in the future will be posted on this website. Please check frequently to see any updates or changes to our Privacy Policy.
The amended policy will apply between us whether we have given you specific notice of any change.
CONTACT
If at any time you want to know what personal information, we hold about you or for any other reason in connection with this policy, including but not limited to questions, comments and requests regarding this Privacy Policy you may contact us in writing or by email addressed to info@afrishorebpo.com.
The data officer is Marc Ressel marc.ressel@afrishorebpo.com
