Outsourced Business Solutions
Founded in 2005, Afrishore BPO is a business process outsourcing partner, not a staffing agency – delivering managed, in-office teams for customer support, accounts receivable management, IT support, and back-office operations. For over 20 years we’ve built dedicated teams for companies across the United States, United Kingdom, Australia, and Canada, operating from a 750-seat facility across Johannesburg and Cape Town, South Africa, and training more than 2,700 employees to date.
Every engagement runs under ISO 27001 and ISO 9001 certification, with HIPAA and PCI-DSS controls available for regulated clients in insurance, fintech, and iGaming – so outsourcing a function doesn’t mean outsourcing your compliance obligations.
Compliance-Grade Delivery
Every Afrishore team operates under ISO 27001 and ISO 9001 certification, with HIPAA and PCI-DSS controls for regulated clients - the operating standard for every seat in our Johannesburg and Cape Town facilities, not a bolted-on policy.
Lower Attrition, Not Just Lower Cost
South African contact-centre attrition runs 15-20%, against 40%+ in the Philippines. Lower churn means your team keeps its product knowledge instead of restarting training every few months.
Built to Scale in Weeks, Not Quarters
Most Afrishore engagements onboard a live, trained team in 4-6 weeks. Twenty years of recruitment pipelines, training infrastructure, and facility capacity already exist, you're not waiting on us to build it.
01.
Skilled Agents
South Africa's Global Business Services sector added over 20,000 jobs in 2024 alone, according to BPESA. Afrishore recruits from that same English-fluent, culturally aligned talent pool for every US, UK, and Australian engagement.
02.
Quality assurance management
Every engagement runs on structured QA scoring, call and ticket audits, and coaching cycles - the same quality infrastructure used across our 750-seat facility for insurance, iGaming, ARM, and lead-generation clients alike.
03.
Health & Safety
Afrishore operates an in-office delivery model, not a home-based, gig-work setup - with on-site health, safety, and security protocols across both the Johannesburg and Cape Town facilities.
04.
IT & Connectivity
Redundant fibre connectivity, secure VPN/VDI access, and in-house IT support mean client systems integrate directly into Afrishore's infrastructure, without routing through a third-party subcontractor.
05.
World class infrastructure and shared services.
Afrishore's shared services - finance, HR, IT, and marketing; sit inside the same 750-seat operation as service delivery, giving client-facing teams centralized quality, compliance, and reporting systems rather than a patchwork of vendors.
Our Core Sectors
We embrace a performance focused culture, enhancing our client's brand and retaining your customer's loyalty
Financial Services & Accounting Outsourcing
Compliance-conscious finance, insurance, KYC, AML, and accounting support for regulated operations.
Insurance
The Agile TPA Alternative: Afrishore supports US B2C insurers with claims, FNOL, CX, KYC, and sales across home, property, renters, and auto - without the rigidity or price of a legacy TPA.
Travel & Marketplaces
The Disruption Squad: Afrishore scales travel and marketplace support teams up when weather, strikes, or booking surges hit, instead of leaving OTAs understaffed during the moments that matter most.
iGaming & Casino
Fan-Level Engagement: Afrishore delivers 24/7 VIP care and compliance-aware support for the global iGaming industry, staffed by agents with genuine Western sports-culture affinity - not a generic offshore script.
Contact Center & Back-Office Support
Customer support, contact centre operations, back-office administration, and scalable CX teams.
Accounts Receivable Management
Brand-Safe Recovery: Afrishore runs the ARM lifecycle from invoicing to collections under FDCPA- and TCPA-literate process, recovering revenue without damaging the customer relationship.
Technology & IT Outsourcing
24/7/365 in-office IT support, help desk services, infrastructure operations, and technical talent.
Professional Services
Flexible specialist talent for operational, knowledge-based, and project work.
