Business process
outsourcing

South Africa’s leading BPO for US, UK, and Australian businesses

We are one of the leading business process outsourcing agencies in South Africa, being a service provider of choice, offering our clients a One Stop Tailor Made Solution offering the best, most cost effective, all round business process outsourcing, contact centre services, IT products and services, financial collections and recoveries, robotic document management, asset recovery, training and eLearning services you require.

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Why Choose Us

One Stop Shop

A complete outsourced business solution, saving you time and money.

Established

We have a strong international presence, with a growing footprint in key markets around the world.

GDPR & POPI compliant

Our business is compliant with the General Data Protection Regulation (GDPR) & the Protection of Personal Information Act (POPI).

Solutions & Result Driven

World class infrastructure providing WFO and WFH solutions. We are driven to show results for our clients.

Customer Experience

Focused customer centricity providing the Ultimate Customer Experience.

Fully ISO Compliant

Compliance driven and registered / accredited with all industry bodies.

IT Infrastructure

Our systems are used to manage employee data, create and store documents, and track employee productivity.

Cloud Systems

Our anytime connection systems are used for communication and collaboration between employees, customers and partners.

Secure & Centralized

Ability to move to other locations whether in Johannesburg, South Africa or around the world with all data replicated to a central and secure hosting location situated in South Africa.

In-house IT Development

In-house dedicated IT development team to continually enhance the capability of our software solutions.

Skills Development

Key focus on skills development and developing our own staff talent by having extensive in-house training with our in-house training co-ordinator and learnership program as well as external training facilities available to our clients and their employees.

Technology Solutions

Cutting edge product innovation providing technological solutions for our clients.

BPO Call Center Solutions at Afrishore

At Afrishore, we provide world-class BPO call center services designed to power your business with efficiency, empathy, and expertise. Whether you’re a fast-scaling startup or an enterprise in a regulated industry, our call center teams are trained to deliver results — 24/7 and across multiple time zones.

Sales & Lead Qualification

Afrishore’s call center agents are skilled in converting conversations into conversions. We handle inbound and outbound sales, product education, cross-selling, upselling, and lead qualification, ensuring your sales pipeline stays warm and active. Whether you need B2B or B2C coverage, our teams are trained in consultative selling techniques that match your brand tone and target audience.

Inbound Customer Service & Support

Your customers deserve fast, friendly, and effective support — and that’s exactly what we deliver. From order tracking and product queries to account troubleshooting and returns, our inbound call center agents handle each interaction with professionalism and care. We offer multilingual support and operate across channels (voice, email, live chat, and social media) to ensure seamless customer experiences.

Partner with Afrishore and turn your call center into a growth engine.

Our BPO call center operations are tech-enabled, scalable, and secure. Whether you need a few agents or a fully managed team, Afrishore helps you reduce costs, improve customer satisfaction, and increase operational agility.

Lead Warming & Nurturing

For businesses that generate high lead volumes, our lead warming services are a game-changer. We re-engage cold leads, follow up with inbound inquiries, and pre-qualify prospects before handing them off to your in-house team. This improves conversion rates while saving your sales team valuable time.

KYC & AML Compliance Support

For clients in banking, fintech, crypto, and insurance, compliance is critical. Afrishore offers specialized agents trained in Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols. We assist with customer verification, document collection, fraud detection, and risk assessment — ensuring you stay compliant without slowing down your onboarding process.

Infrastructure

We have invested substantially in our infrastructure to ensure that we can provide a truly value-added service to our Clients and their Customers with a contact centre, both WFH and WFO, that has scalability and support services such as human development, quality assurance, training, data science, information technology, business intelligence, robotic document management, project management, finance and facilities.

Scalability and flexibility to provide service offerings to clients around the world.

We have a fully developed business continuity management plan which is continually revised.

Physical and Logical Security are a priority.

Investment

Value for our customers

Scalability

Skilled services

Performance, Training & Quality Assurance

We strive to grow people to deliver the Ultimate Customer Experience with Quality Assurance being paramount.

We develop knowledge and skills to meet current and future business needs through:

in-house training and learnerships.
utilising external training resources for skill-specific expertise.

We strive to manage performance to deliver both business objectives and meet performance standards.

We have a dedicated and passionate human development team consisting of a human development manager, human resource assistants, training officers, quality assurance officers and outside service providers.

Maximising teamwork by motivating, encouraging and empowering our people through clearly defined benchmarks and strive to incentivise people to get the best out of them.

Learn more about why South Africa is a top outsourcing destination in our guide on: South Africa BPO for UK Businesses: What it costs and How it works.

Frequently Asked Questions About BPO in South Africa

What is business process outsourcing (BPO)?

Business process outsourcing (BPO) is when a company contracts a third-party provider to handle specific business functions - such as customer support, debt collection, accounting, or lead generation. South African BPO providers like Afrishore deliver these services at 40-55% lower cost than equivalent US or UK in-house teams, without sacrificing quality.

Why outsource to South Africa instead of the Philippines or India?

South Africa offers neutral English accents, a 15-20% agent attrition rate (vs 40%+ in the Philippines), POPIA/GDPR compliance infrastructure, and timezone overlap with the US, UK, and Australia. For US and UK businesses, South African agents consistently outperform Asian counterparts on CSAT scores by 18%, according to BPESA and InvestSA data.

What BPO services does Afrishore provide?

Afrishore provides customer support outsourcing, accounts receivable management, insurance claims processing, iGaming player support, travel and OTA customer service, accounting and finance outsourcing, and professional services staffing - all delivered from a single 750-seat facility in Johannesburg, South Africa.

How much does BPO outsourcing to South Africa cost?

BPO outsourcing to South Africa typically costs 40-55% less than equivalent US or UK in-house teams, based on Everest Group 2024 benchmarks. Exact pricing depends on service type, volume, and hours of operation. Afrishore provides custom quotes - contact the sales team for a tailored cost comparison against your current operation.

How quickly can Afrishore scale my team?

Afrishore can onboard and train new agents within 4-6 weeks for most service lines. With a 750-seat facility and established recruitment pipelines across Johannesburg, Afrishore scales teams up or down without the fixed overhead costs of in-house hiring - making it well-suited for businesses with seasonal or variable demand.

What industries does Afrishore serve?

Afrishore serves clients across iGaming and online casinos, insurance and financial services, travel and OTA platforms, B2B SaaS and technology companies, debt collection and accounts receivable, and retail and eCommerce. The company has 20 years of BPO experience and holds ISO 27001, ISO 9001, HIPAA, and PCI-DSS certifications

Is a South African accent suitable for US and UK customers?

Yes. South African English is consistently rated as neutral and highly intelligible by US and UK callers. Unlike Philippine or Indian accents, South African English follows British-influenced pronunciation patterns that US and UK customers find familiar. Afrishore offers free accent samples - use the "Sample Accents" button at the top of this page to hear agents directly.

What makes Afrishore different from other BPO companies in South Africa?

Afrishore operates from a single, fully-owned 750-seat facility in Johannesburg - no subcontractors, no distributed agents. The company has 20 years of BPO experience, an in-house legal and compliance team, TCN dialer technology, and ISO 27001, ISO 9001, HIPAA, and PCI-DSS certifications. This structure delivers consistent quality control that multi-site or home-based BPO providers cannot match.

BPO - Call and Contact Center Services

Accounting & Finance

Marketing

ARM-Debt Collection

Professional Services

Travel & Marketplaces

Accounts Receivable Management

iGaming & Casino

Insurance

B2B Lead Generation & Appointment Setting